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PRIVACY POLICY and COOKIES
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General |
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The Privacy Policy of betplay33 describes the ways the company handles a customer’s personal data which are provided by the latter in order us to establish and manage a relationship with him. betplay33, collects and processes all information and data that are provided to (by any means) and securely stores them based on the rules of this Privacy Policy. By using any website associated or anyway related to betplay33, you acknowledge and confirm your consent of the usage of any personal data as described in this Privacy Policy. Otherwise, in case you disagree by any statement this document, you should consider stop using betplay33 services. The collection of the customer’s personal data is required for us to provide our services to the customer and to comply with legal obligations. It may also be necessary for enforcing our contractual agreements and therefore in our legitimate interest. |
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What we collect |
If a customer visit one of our websites the system automatically collects information which is generated by the browser of the visitor of our website and stores them in logfiles on a temporary basis including but not limited to:
• the IP address of the requesting computer
• the date and the time
• the operating system
• the browser used by the customer.
The logfiles may contain IP addresses which allow identification of a customer.
Such collection is necessary for the performance of the services provided and for the purpose of our legitimate interests in order to enable the use of the site by the visitor, to optimize the website and in order to identify dysfunctions and abuse of betplay33 services.
During the registration process betplay33 collects customer’ personal data including but not limited to:
• first name and last name
• gender
• complete address
• date of birth
• a valid email address
• username and password
• personal security question and answer
Customers will be requested - at any given time and in line with applicable laws and regulations, particularly the current regulations to prevent money laundering and the financing of terrorism - to submit further documents to verify their identity and to enable security identity checks, such as a copy of a valid ID issued by the competent authority, e.g. passport, personal identity card, driver's license, a utility bill (e.g. for gas, electricity or a lease contract).
After the registration, customers may change their personal data at any time (with the exception of the surname, first name, date of birth, country, and user name and nickname). Every customer has to update his personal data without delay once information provided to betplay33 are no longer correct or are incomplete.
The collection of such data is required for us to provide our services to the customer. The verification of the customers’ age and identity is necessary for complying with legal obligations.
If a customer deposit funds into his personal betplay33 account by card, the processing of particularly the following additional personal data is required:
• first name and last name of cardholder
• name of credit card company
• credit card number
• expiry date of credit card, CVC code and password
If a customer wants to transfer winnings into his bank account, particularly the following personal data has to be collected:
• name and surname of account holder
• name of bank
• IBAN
• SWIFT code
Such data may be transmitted to payment providers. The collection of this data is necessary for performing payment services.
betplay33 processes information that is collected by cookies, logfiles, clear gifs, and/or by third parties' support in order to create customer profiles. A profile contains information on individual customer including preferences concerning the activities of the customer. This information is related to the customer’s personal and identifiable data and used to provide and improve our services to the benefit of the customer. Profiles are also used to design each customer's experience on our websites individually and to provide specific marketing information.
betplay33 uses logfiles. These include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp and the number of clicks to analyze trends for administration of the site, to track customers' movements on the site, and to gather usable information. IP addresses are related to the provision of web-based services with personally identifiable information. The collection of such data is required for us to provide our services to the customer. betplay33 stores communication with customers including requests for information or customer support. This applies to communication via email, the website or other means of communication. These records are used for training and security purposes.
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How it is stored |
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Personal data is kept by betplay33 as long as a customer is using betplay33’s services. Whenever a customer deactivates his account, the personal data saved in the system will remain stored for the minimum length of time required to comply with the applicable legal obligations (in general no longer than 6 years). Personal Data may also be stored longer if it cannot be deleted for technical and/or legal reasons. All data will be processed in an automated manner. betplay33 takes all adequate technical and organizational measures to protect customer' data from access by unauthorized persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration or damage. In particular payment information will always be encrypted when data is being processed. Whereas sensitive information is protected online by SSL encryption, betplay33 makes any reasonable effort to ensure the protection of customers' data.
Only authorized employees of betplay33, or employees of third parties contractually bound to compliance with the principles of data protection, have access to customers’ information. betplay33 monitors the trustworthiness and reliability of all its employees. At regular intervals, all employees are given training on the applicable security and data protection standards. All relevant servers are located in a secure environment. In addition, all customer data is protected from unauthorized access by firewall and intrusion prevention systems.
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Phone Calls |
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Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive. Furthermore, betplay33 reserves the right to forward telephone calls recordings with customers to law enforcement agencies if there is precise evidence of criminal offences. |
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Use Of Cookies |
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betplay33 may use cookies as a means of collecting information from a web server for the above purposes following a customer's use of the Website. If you register with us or if you continue to use the Website you agree to our use of cookies. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalized service. Some of the cookies we use are essential for the Website to operate. If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website you can do so by deleting your existing cookies and/or altering your browser's privacy settings to block cookies. Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website. |
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Internet based transfers |
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Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process personal data may be based outside of the European Economic Area (EEA). Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our suppliers or sub-contractors) processing your personal data outside the EEA. We will take all reasonable steps to ensure that your information and data is treated securely and in accordance with this Privacy Policy. |
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Disclosure of Information |
betplay33 treats customer’s personal data strictly confidential.
Disclosure of customers personal data may happen to third parties only:
• if the customer has given consent with such disclosure
• the disclosure is necessary for compliance with legal obligations to which betplay33 is subject
• when the disclosure is necessary for the purposes of the legitimate interests pursued by betplay33 or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the customer.
betplay33 only transfers data to states outside of the EU/EEA provided the recipient guaranties a standard of data protection comparable to European standards (e.g. by agreeing to approved contractual clauses, intragroup agreements or other measures designed to ensure that the recipients of personal data protect them). On a case-by-case basis, betplay33 makes use of trusted third parties to process customers’ personal data including but not limited to payment services, information technology, customer support, sales, marketing. Pursuant to applicable data protection regulations including the General Data Protection Regulation these third parties are contractually obliged to treat customers' data securely and confidentially. Their use of the said data is restricted to the extent required to fulfil the respective task. In order to complete customers' identity verification, to carry out security checks, to assess customers’ compliance with our Terms and Conditions and legal obligations including the prevention of money laundering, the financing of terrorism and the protection of minors, customer data may be matched against third party databases. Upon any indication of transactions and/or activities that may raise suspicions of criminal activities, betplay33 will report to the relevant parties in charge. betplay33 commitment to the protection of personal data notwithstanding, the company reserves the right to publish gaming data (e.g. achieved results), the customer's first name, the initial of the surname as well as the customer's country of residence on our websites as long as the customer remains, directly and indirectly, unidentifiable.
With the acceptance of the General Terms and Conditions and this Privacy Policy, the customer grants his explicit consent to these procedures including requests for credit information and the matching of data provided against databases of third parties.
The sharing of customer’ data also is necessary to protect customers and ourselves from crime and to comply with legal obligations.
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Access to information |
The customer has the right to:
• request access to personal data
• request correction of personal data
• withdraw the consent to the processing of data (e.g. for marketing activities)
• request delete of personal data
• receive data in a structured, commonly used and machine-readable format (data portability)
• request the restriction of processing personal data
• to object to the processing of personal data.
Some of the above mentioned rights may only apply under certain circumstances as set forth in data protection legislation including the General Data Protection Regulation.
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Changes to the Privacy Statement |
This Privacy Policy is subject to change from time to time. Although customers will always be informed about any changes, it is recommended to review this policy and potential amendments regularly.
Last update:Dec 1st, 2022. |
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